This session is built for founders and CEOs who want customer relationships that last, and who want to hear how someone has done it in practice.
What Aron will cover:
- What it means to be a customer-centric business, and where most companies fall short without noticing
- How to listen to customers in a structured way, beyond surveys and NPS, so you find insights that really change how you operate
- The commercial case: what customer-centricity does for retention, lifetime value and word-of-mouth at scale